Tenant Participation

Customer Engagement Panel

We have a Housing Customer Engagement Panel that is an independent body of tenants working alongside staff to check, and challenge the Councils Housing services, its delivery and performance. It is a great chance to work closely with our service leaders to discuss changes and make recommendations on how improvements can be achieved in our performance and service delivery. The Customer Engagement Panel lets tenants have their say and influence our services. The panel is made up of a small group of tenants who will work together as part of a team to make decisions based on evidence-based reports and customer feedback whilst scrutinising our services.

Area Housing Panel

Ipswich is divided into two areas, each of which has its own Area Housing Panel. Within these areas Councillors work with residents, and community groups to discuss how their budget can be spent to make improvements. Each Committee has an annual budget.

If you are an ambassador for your community, why don’t you consider getting involved?

What's in it for you? Benefits include:

Having your say about how we can improve and make positive changes to our services for our tenants
Developing new skills and experiences for your CV
The opportunity to meet new people
Increasing your knowledge about housing issues
Multiple opportunities for training

What's in it for us?

We get to hear from you on what’s important to you and helps us to make necessary changes to our services. But most importantly, we get to work with and in partnership with our tenants.

How to apply...

If you are interested in helping us to improve our services, please submit the form below to receive an application form. If you have any questions, please email tenant.participation@ipswich.gov.uk or call the Tenant Engagement Team on 01473 433 144.

A printable copy of the above information as an advertisement can be found here.

Terms of reference for the Customer Engagement Panel are available here.

To request to join the panel, please click this button:

Join our Customer Engagement Panel

Or, click on the buttons below to find out more about other engagement options:

Become a Tenant Representative

Attend a workshop

Tenant Get Togethers

Have your say on funding

Tenant Satisfaction Measures

Tenants' Times

We keep tenants informed on housing matters through the Tenants' Times, which is available as an e-newsletter.

Read the latest version here:

Editions of Tenants' Times are also available in audio and large print. To request an alternative format please email the Tenant Participation team at: tenant.participation@ipswich.gov.uk