What to do if your car has been removed

Your vehicle will be stored at our designated compound for up to 28 days.

Before your vehicle can be released from the compound you will need to complete the online form, which will include:

1. Proof of vehicle ownership
2. Proof of identity and address
3. The full payment required

1. Proof of vehicle ownership

We need to see proof that you are the vehicle owner. You will have to provide one of the below as an attachment in the online form:

• Current Vehicle Registration document
• Valid Certificate of Motor Insurance certificate for the vehicle (in date and not cancelled)
• Receipt of purchase for the vehicle

2. Proof of identity and address

We need to see proof of identity and address. You will have to provide one of the below as an attachment in the online form:

• Valid UK or recognised international Driving Licence
• Valid UK or recognised Passport combined with either:
  • Bank statement*
  • Utility bill*
  • Letter issued by the Department of Work and Pensions*

*must be dated within the last 3 months

3. The full payment required

You will need to pay:

• Compound release charge
• Penalty Charge Notice (PCN)
• Daily storage charge, for each day your vehicle remains in the compound (calculated from midnight on the day after removal)

The total charges are calculated on the online form and must be paid in full before the vehicle can be released.