The Housing Ombudsman Service is set up by law to look at complaints involving the tenants and leaseholders of social housing landlords and other housing organisations registered with them. The service is free, independent, and impartial.

The Housing Ombudsman has published a statutory code which is effective from the 1st April 2024 and this sets out good practice that will allow landlords to respond to complaints effectively and fairly. A copy of the code can be found by clicking here. 

Landlords have been asked to self-assess against the Code by June 29th 2024 and publish the results.
View the 2022 self-assessment return form here.

The Housing Ombudsman has published performance data for 2022/23 on all landlords in their scheme. To see how landlords performed please see here.

The Housing Ombudsman can be contacted as follows:

Online: Complete their online form here.

Email: info@housing-ombudsman.org.uk

Phone: 0300 111 3000

Phonelines are open Monday to Friday 9am to 5pm.

Lines will be closed for staff training every Thursday from 3.30pm to 5pm.

Write: Housing Ombudsman Service PO Box 1484, Unit D, Preston, PR2 0ET

Fax: 020 7831 1942

Please note: We would strongly encourage customers to use email or the online complaints rather than sending post to our PO Box address in Preston as there will be delays. Please do not send original documents by post as we are unable to post them back to you. Also note that we will not be able to deal with large bundles of documents by post.