Ipswich Borough Council is using a new text message service for tenants, as another way of contacting our customers to welcome new tenants and provide updates.
![](https://www.ipswich.gov.uk/sites/www.ipswich.gov.uk/files/styles/panopoly_image_original/public/new_sms_message.png?itok=19xIYvGg)
This new text out service to council tenants will include messages that:
- Welcome a tenant to their new home / garage or other property tenancy
- Contact a tenant about their Direct Debit payment
- Advise of a Rent Account that may be in debt
- Contact a new Universal Credit claimant.
Text messages will be sent to groups of tenants identified meeting the above criteria, giving an opportunity to click one of three links:
- Visit the payment screen to pay any balance due
- Signposting to further assistance
- Contact us online where the message will then go through to an Income Officer to make contact with you.