Tenant Satisfaction Measures (TSM) Surveys are undertaken by Acuity and may be conducted by telephone, taking approximately 10-20 minutes of your time. When contacting you by telephone, Acuity will briefly introduce themselves and explain what the survey is about, giving you the option to participate. If you’re busy, they will offer to call you back at a time that’s convenient for you.

Please note: If you have call display on your phone, the call display will show a UK number with an Ipswich area code: (01473) 792003. There is no cost to you for accepting this call.

You can choose to remain anonymous in the feedback you provide, but we do encourage you to share your feedback, as this is your chance to tell us your views and help identify areas that need improving.

How often can I be contacted?

We are required to survey 600 of our tenants (includes all our general needs tenants, temporary accommodation tenants and sheltered tenants) each year. We have selected to do this quarterly with 150 randomly selected tenants each quarter. You won’t be contacted for every survey we complete! If you don’t want to participate in the survey, just let them know when they call that you would like to opt-out.

Below are the proposed dates for our 2024-25 quarterly surveys carried out by Acuity. Telephone surveys will be carried out during the start and end dates until 150 have been completed.

What will I be asked?

TSM questions

About Acuity

Acuity are fully accredited Market Research Society (MRS) and treat all the information you give them in line with the data protection.

Ipswich Borough Council will work with market research agencies who follow the guidance of the Market Research Society and make sure the requirements set out in the Data Protection Act 2018 (including GDPR – General Data Protection Regulation) are followed. 

Find out more about Acuity

TSM Survey FAQs